Customer Service
Spotto!
By Seth Godin
Justine plays a game that involves finding yellow cars on the road and shouting the appropriate term as you see them.
What you discover after just a few minutes is just how many yellow cars there are. A lot.
We notice what we choose to notice.
Consider playing a version of spotto involving great customer service [...]
EOtv: Winning Cultures and Budget Cuts
This week’s Webcast includes:
EO Arizona’s Jim Bailey on creating a winning company culture
EO Portland member Jill Nelson on making strict budget cuts
Tip of the week from Kaihan Krippendorff: The strategy of sacrifice
Member Spotlite on EO Idaho’s Erik Bolinder
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Zipcar Seeks IPO as Once ‘Wacky’ Car-Sharing Gains
By Julie Ziegler
June 10 (Bloomberg) — Zipcar Inc., the world’s largest car-sharing company, is gearing up to publicly sell shares in 2010 as it fends off rivals such as Hertz Global Holdings Inc.
The company, which has grown from a single lime-green VW Bug to a fleet of 6,500 autos, will post its first profit in [...]
EOtv – Episode 36 – Week of June 8, 2009
This week’s Webcast includes:
Balancing business operations and customer satisfaction
Tip of the week from author and EO Idaho member Dave Lakhani
On the phone with Henry Rischitelli
Member spotlight on EO Cleveland’s Louis Licata
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Leadership lessons from the White House Fellows: Put your people first
Posted by Mary Ellen Slayterfor SmartBlog
Today’s guest post is by Charles Garcia, a former White House Fellow and author of “Leadership Lessons of the White House Fellows: Learn How to Inspire Others, Achieve Greatness, and Find Success in Any Organization.”
Never has it been more obvious that people are the heart and soul of [...]
Wal-Mart’s Vice Chairman On Leadership
Posted by Bruce Temkin in Customer experience.
Tags: Eduardo Castro-Wright, Wal-Mart
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There was a very interesting interview with Eduardo Castro-Wright, vice chairman of Wal-Mart Stores, in the New York Times. Here are some of his comments that I found particularly insightful:
Leadership is about trust. It’s about being able to get people to go to places they never [...]
Why Circuit City Failed, and Why B&H Thrives
Many companies that have gone bust didn’t die because of the recession. They failed for one reason: They treated customers poorly
From: Inc. Magazine, May 2009 | By: Joel Spolsky
When Circuit City went kaput in January, I didn’t waste my time on the chain’s so-called going-out-of-business sale. First of all, Circuit City never had anything good [...]
from CEO to Customer service rep
Growing a List of Opportunities
Service Becomes a Priority for Craigslist Founder After Computer Career
By ELIZABETH GARONE
Craig Newmark
First job: Systems programmer at International Business Machines Corp.
Current position: Customer-service representative and community organizer
How I got here in 10 words or less: Following through with my commitment to shared values.
Most people might think they don’t know Craig [...]
You've got to impress clients from the get-go
By Steve Strauss for USA TODAY
Q: Help! I own a small consultancy business. A new client e-mailed me a few days ago but the message ended up in my spam folder, as did her follow-up. Now she won’t return my calls. How can I get her back? — Aaron
A: You probably can’t.
The new client concluded, [...]